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Support Services

Stamus Networks offers a unique selection of service programs and training to help you achieve all your business goals. To enable your success, we provide you with full support from end to end.

Stamus Networks has a global team of highly experienced professionals that is ready to help you with our service and support programs. We can give you the right support to confidently set up and maintain your Stamus Networks solutions.

Our support includes: 

  • Rapid response times
  • Remote diagnostics and resolutions
  • Software updates
  • Hardware replacement - next business day repair and replacement for Stamus Networks appliances
  • A highly technical and experienced support team
Stamus Support

Support Hours

To help you with all your support needs, our team is available from 8 a.m.  – 5 p.m. your local time Monday through Friday. 

Setup an Account

To set up your account on the support portal, simply send an email to support@stamus-networks.com, requesting an account to access the support portal.

If you need multiple accounts for your team, simply indicate the email addresses and the full name for all accounts to be created.

There is no limit in terms of the number of accounts you may request.

Once we receive your request, we will send you activation instructions by email to create your password and access the support portal.

Register for an Account
Stamus Networks - Support Login 2 (400x349)
Login to Your Account

ABOUT STAMUS NETWORKS ™

Stamus Networks believes in a world where defenders are heroes, and a future where those they protect remain safe. As organizations face threats from well-funded adversaries, we relentlessly pursue solutions that make the defender’s job easier and more impactful. The global leader in Suricata-based network security solutions, Stamus Networks helps enterprise security teams know more, respond sooner and mitigate their risk with insights gathered from cloud and on-premise network activity. Our Stamus Security Platform combines the best of intrusion detection (IDS), network security monitoring (NSM), and network detection and response (NDR) systems into a single solution that exposes serious and imminent threats to critical assets and empowers rapid response. 

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